Staff Bios
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Carolina joined the United Labor Agency in November of 2020 as a Training Specialist in Summit County, writing Individual Training Accounts for job seekers in need of in-demand upskilling to obtain better jobs. In 2022, Carolina moved into the Career Counselor role focused more on job search assistance. In 2023 when ULA got the opportunity to run the Benefit Bridge contract for Summit County Department of Job and Family Services, Carolina became a Lead Success Coach overseeing 4 staff in the NEXT Program. This pilot program supports individuals and families who experience a reduction in their SNAP benefits and are ready to move into self-sufficiency.
Carolina holds her master’s degree from Walsh University in Higher Education Administration.
Carolina joined the United Labor Agency in November of 2020 as a Training Specialist in Summit County, writing Individual Training Accounts for job seekers in need of in-demand upskilling to obtain better jobs. In 2022, Carolina moved into the Career Counselor role focused more on job search assistance. In 2023 when ULA got the opportunity to run the Benefit Bridge contract for Summit County Department of Job and Family Services, Carolina became a Lead Success Coach overseeing 4 staff in the NEXT Program. This pilot program supports individuals and families who experience a reduction in their SNAP benefits and are ready to move into self-sufficiency.
Carolina holds her master’s degree from Walsh University in Higher Education Administration.
Kelsey McKeon, MBA | Chief Financial Officer
Kelsey McKeon serves as Chief Financial Officer of United Labor Agency, where she oversees the organization’s financial operations, budgeting, compliance, and long-term fiscal planning. With a background spanning finance, operations, and organizational leadership, Kelsey brings a practical and strategic approach to supporting ULA’s programs and mission.
Kelsey earned her Master of Business Administration in 2024 and is passionate about creating strong, efficient processes that help ULA continue to grow and serve the community. She believes in being hands on, staying accountable, and finding solutions that make sense for both the organization and the people behind it.
Kelsey McKeon, MBA | Chief Financial Officer
Kelsey McKeon serves as Chief Financial Officer of United Labor Agency, where she oversees the organization’s financial operations, budgeting, compliance, and long-term fiscal planning. With a background spanning finance, operations, and organizational leadership, Kelsey brings a practical and strategic approach to supporting ULA’s programs and mission.
Kelsey earned her Master of Business Administration in 2024 and is passionate about creating strong, efficient processes that help ULA continue to grow and serve the community. She believes in being hands on, staying accountable, and finding solutions that make sense for both the organization and the people behind it.
David has been the Executive Director of the United Labor Agency since 1998. Prior to leading the agency, he held key positions, including Manager of Workforce Services, and created several programs designed to meet the needs of the community. David holds a Master’s Degree in English from Case Western Reserve University and a Bachelor’s Degree from Kent State University.
David is a founding member of Policy Matters Ohio a non-profit policy research organization founded in January 2000 to broaden the debate about economic policy in Ohio. He has been a board member of the Workforce Investment Board, Area 3 and the Governor’s Workforce Policy Board among several non-profit boards and government commissions as far ranging as a literary organization, a film development organization and a project focused on digital inclusion among others.
216-816-1955
David has been the Executive Director of the United Labor Agency since 1998. Prior to leading the agency, he held key positions, including Manager of Workforce Services, and created several programs designed to meet the needs of the community. David holds a Master’s Degree in English from Case Western Reserve University and a Bachelor’s Degree from Kent State University.
David is a founding member of Policy Matters Ohio a non-profit policy research organization founded in January 2000 to broaden the debate about economic policy in Ohio. He has been a board member of the Workforce Investment Board, Area 3 and the Governor’s Workforce Policy Board among several non-profit boards and government commissions as far ranging as a literary organization, a film development organization and a project focused on digital inclusion among others.
216-816-1955
Ashley began with the United Labor Agency in June of 2007 as an Outreach Specialist. Throughout her tenure with the agency, she has worked with both job seekers and businesses. She has helped individuals by providing career counseling services to identify job opportunities and manage successful education tracks. In addition, she has worked as a recruiter, assisting businesses with placement services. She has served in the roles of Employment Specialist, Rapid Response Recruiter, and Business Services Recruiter, in Cuyahoga, Portage and Summit Counties. Currently, Ashley fulfills the role of Human Resources Administrator for the United Labor Agency.
Ashley holds a Bachelor of Arts in Art Education from Kent State University. Prior to joining the United Labor Agency, she taught Art at the middle school and elementary school levels.
216-816-1952
Ashley began with the United Labor Agency in June of 2007 as an Outreach Specialist. Throughout her tenure with the agency, she has worked with both job seekers and businesses. She has helped individuals by providing career counseling services to identify job opportunities and manage successful education tracks. In addition, she has worked as a recruiter, assisting businesses with placement services. She has served in the roles of Employment Specialist, Rapid Response Recruiter, and Business Services Recruiter, in Cuyahoga, Portage and Summit Counties. Currently, Ashley fulfills the role of Human Resources Administrator for the United Labor Agency.
Ashley holds a Bachelor of Arts in Art Education from Kent State University. Prior to joining the United Labor Agency, she taught Art at the middle school and elementary school levels.
216-816-1952
With her thirteen years of employment and human service experience, Amy has developed the ability to work with individuals of diverse backgrounds, life and professional experience to help them achieve career success. Since joining the United Labor Agency in 2004, Amy has grown from a case management role and now supervises a team of 12 case managers and influences service delivery and performance with her solid comprehension of WIA policy and empathy for the experience of the unemployed worker.
Amy holds a Bachelor’s degree in Social Work from Cleveland State University. Prior to joining the ULA Amy was a job developer with WorkTech, Inc. at Community Support Services (Akron, OH) and a placement consultant with TeleDevelopment, Inc.
216-777-8170
With her thirteen years of employment and human service experience, Amy has developed the ability to work with individuals of diverse backgrounds, life and professional experience to help them achieve career success. Since joining the United Labor Agency in 2004, Amy has grown from a case management role and now supervises a team of 12 case managers and influences service delivery and performance with her solid comprehension of WIA policy and empathy for the experience of the unemployed worker.
Amy holds a Bachelor’s degree in Social Work from Cleveland State University. Prior to joining the ULA Amy was a job developer with WorkTech, Inc. at Community Support Services (Akron, OH) and a placement consultant with TeleDevelopment, Inc.
216-777-8170
Nick started with the United Labor Agency in March of 2015 as a Recruiter on the Business Services Team in Summit County. Later, Nick moved into the Business Services Assistant Manager role in 2018 where he managed a team of 3 Recruiters and then became the Program Manager in February of 2020 where he oversaw a staff of 14. As of 2024 he oversees both Benefit Bridge, a contract with Summit County Department of Job and Family Services supporting individuals that have received a reduction in SNAP benefits to move into self-sufficency, and Summit DD, focusing on recruiting for and retaining Direct Support Professionals.
Nick holds a bachelor’s degree in psychology from the University of Akron. Prior to joining the United Labor Agency, he had longstanding retail experience with Hot Topic and Things Remembered.
nicholas.kapusinski@ulagency.org
(330) 608-0871
Nick started with the United Labor Agency in March of 2015 as a Recruiter on the Business Services Team in Summit County. Later, Nick moved into the Business Services Assistant Manager role in 2018 where he managed a team of 3 Recruiters and then became the Program Manager in February of 2020 where he oversaw a staff of 14. As of 2024 he oversees both Benefit Bridge, a contract with Summit County Department of Job and Family Services supporting individuals that have received a reduction in SNAP benefits to move into self-sufficency, and Summit DD, focusing on recruiting for and retaining Direct Support Professionals.
Nick holds a bachelor’s degree in psychology from the University of Akron. Prior to joining the United Labor Agency, he had longstanding retail experience with Hot Topic and Things Remembered.
nicholas.kapusinski@ulagency.org
(330) 608-0871
Lindsey joined the United Labor Agency in 2014 as an Employment Specialist. Lindsey worked in that role for 3 years as she learned the ins and out of WIOA, best case management practices, and how to effectively career counsel and provide job search assistance.
In fall of 2017, Lindsey began her role as the Wage Pathway Case Coordinator, a pilot project targeting young adults. This role developed Lindsey’s ability to work more independently as well as providing intensive assessment and barrier removal and employment plans. Lindsey acted as a liaison between referring facilities, public assistance programs, WIOA Youth partners, other community partners and OMJ|CC Business Services.
Once Wage Pathway ended, Lindsey moved into the role of Employment & Training Project Coordinator. This allowed Lindsey to lead and participate in new, temporary or pilot grant program groups, committees or general meetings. Lindsey became efficient in verifying and managing special grant eligibility and service delivery. While acting as the Employment and Training Project Coordinator, Lindsey led multiple programs that received accolades from the grant funding source, state, and Department of Labor.
In 2020, Lindsey began the role of Project & Training Supervisor. Lindsey oversees staff working as Training Specialists and Community Development Specialists to ensure successful service delivery and staff performance measures.
Lindsey holds a Bachelor’s Degree in Human Development & Family Studies with a concentration in case management from Kent State University.
(216)777-8186
Lindsey joined the United Labor Agency in 2014 as an Employment Specialist. Lindsey worked in that role for 3 years as she learned the ins and out of WIOA, best case management practices, and how to effectively career counsel and provide job search assistance.
In fall of 2017, Lindsey began her role as the Wage Pathway Case Coordinator, a pilot project targeting young adults. This role developed Lindsey’s ability to work more independently as well as providing intensive assessment and barrier removal and employment plans. Lindsey acted as a liaison between referring facilities, public assistance programs, WIOA Youth partners, other community partners and OMJ|CC Business Services.
Once Wage Pathway ended, Lindsey moved into the role of Employment & Training Project Coordinator. This allowed Lindsey to lead and participate in new, temporary or pilot grant program groups, committees or general meetings. Lindsey became efficient in verifying and managing special grant eligibility and service delivery. While acting as the Employment and Training Project Coordinator, Lindsey led multiple programs that received accolades from the grant funding source, state, and Department of Labor.
In 2020, Lindsey began the role of Project & Training Supervisor. Lindsey oversees staff working as Training Specialists and Community Development Specialists to ensure successful service delivery and staff performance measures.
Lindsey holds a Bachelor’s Degree in Human Development & Family Studies with a concentration in case management from Kent State University.
(216)777-8186