Community Development Specialists are essential to make sure that the provisions of the services meet the policy requirements and standards.
Strong interpersonal, communication and people skills to be able to nurture relationships with prospective candidates
Ability to apply interviewing skills, active listening, open-and-closed-ended questions, supportive responses, giving options, summarizing, identify areas for self-improvement and identify need for education and training
Ability to maintain electronic customer records which includes safekeeping of Personally Identifying Information, protected/confidential information, documents and accurate transference of information into multiple systems and forms
Critical thinking skill to be able to make ethical decisions and recommendations
A bachelor’s degree is strongly preferred. An associate’s degree with two years’ experience in the field of vocational counseling/job placement will be considered
Proficient use of Microsoft Office tools; Outlook, Word and Excel primarily
Ability and interest to build proficiency in using software programs unique to our services; Ohio Workforce Case Management System, OhioMeansJobs.com, PC Recruiter, Callfire and Constant Contact
Possess a minimum typing speed of 35 WPM
Knowledge of current occupational and economic trends relating to employment in the Greater Cleveland area, a working knowledge of the geographic area/region
Possess a thorough knowledge of the Workforce Investment Opportunity Act and related regulations, policy and guidance for the Adult and Dislocated Worker program (Federal, State and Local)
Verify Eligibility determination for Adult and Dislocated Worker services supported with document collection, application review and assessment
Assessment of customers current experience, skill, education to determine marketability to hiring employers and/or referral to a Training Specialist for occupational skills training interest
Recommend and provide referrals to other community supports and services whenever appropriate
Develop a professional skills based resume and guide job seekers through application and interview processes
Maintain thorough knowledge of new and active job opportunities to evaluate and represent candidate qualifications to Recruiters
Advocacy and skills marketing of job seekers to both established and new employers, whether or not there is a listed opening for employment
Sourcing of probably eligible adults and dislocated workers using ohiomeansjobs.com and other professional development or social media outlets
Determination to follow-up and learn from hiring managers for referred candidates
Identify and request Supportive Services for customers in need of barrier removal.
Enter and/or maintain the customer’s electronic file and OWCMS record to include case noting, assessment information, enrolling/closing services through recommendation for placement follow-up or exit.
Maintain safekeeping of Personally Identifying Information, protected/confidential information, documents and accurate transference of information into multiple systems and forms
Update and make referrals to employer job order pipeline of candidacy in PCRecruiter
Complete bi-weekly customer service calls to caseload.
Support Intake Department with job seeker orientation, intake, initial assessment and identification of supportive service need for individuals interested in Adult and Dislocated Worker services, as needed.
Maintain an up-to-date knowledge of internal work instructions and process descriptions.
Maintain professional dress.
Reports to WIOA Services Manager
Perform all other duties as assigned by management and Executive Director of ULA.
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The United Labor Agency was formed in 1971 in Cleveland, Ohio by the Cleveland AFL-CIO, the United Auto Workers, and the International Brotherhood of Teamsters, an important act of solidarity by the three union organizations.