Position: Talent Developer
Status: Full-time, bargaining member of OPEIU Local 17
Salary: $36,000 to $39,000
Division: OhioMeansJobs|Cleveland-Cuyahoga County
Location: 1910 Carnegie Ave. Cleveland, Ohio 44115
- Strong interpersonal, communication and people skills to be able to nurture relationships with prospective candidates
- Ability to apply interviewing skills, active listening, open-and-closed-ended questions, supportive responses, giving options, summarizing, identify areas for self-improvement and identify need for education and training
- Ability to maintain electronic customer records which includes safekeeping of Personally Identifying Information, protected/confidential information, documents and accurate transference of information into multiple systems and forms
- Critical thinking skill to be able to make ethical decisions and recommendations
- A bachelor’s degree is strongly preferred. An associate’s degree with two years’ experience in the field of vocational counseling/job placement will be considered
- Proficient use of Microsoft Office tools; Outlook, Word and Excel primarily
- Ability and interest to build proficiency in using software programs unique to our services; Ohio Workforce Case Management System, OhioMeansJobs.com, PC Recruiter, Callfire and Constant Contact
- Possess a minimum typing speed of 35 WPM
- Knowledge of current occupational and economic trends relating to employment in the Greater Cleveland area, a working knowledge of the geographic area/region
- Possess a thorough knowledge of the Workforce Investment Opportunity Act and related regulations, policy and guidance for the Adult and Dislocated Worker program (Federal, State and Local)
- Verify Eligibility determination for Adult and Dislocated Worker services supported with document collection, application review and assessment
- Assessment of customers current experience, skill, education to determine marketability to hiring employers and/or referral to a Training Specialist for occupational skills training interest
- Recommend and provide referrals to other community supports and services whenever appropriate
- Develop a professional skills based resume and guide job seekers through application and interview processes
- Maintain thorough knowledge of new and active job opportunities to evaluate and represent candidate qualifications to Recruiters
- Advocacy and skills marketing of job seekers to both established and new employers, whether or not there is a listed opening for employment
- Sourcing of probably eligible adults and dislocated workers using ohiomeansjobs.com and other professional development or social media outlets
- Determination to follow-up and learn from hiring managers for referred candidates
- Identify and request Supportive Services for customers in need of barrier removal.
- Enter and/or maintain the customer’s electronic file and OWCMS record to include case noting, assessment information, enrolling/closing services through recommendation for placement follow-up or exit.
- Maintain safekeeping of Personally Identifying Information, protected/confidential information, documents and accurate transference of information into multiple systems and forms
- Update and make referrals to employer job order pipeline of candidacy in PCRecruiter
- Complete bi-weekly customer service calls to caseload.
- Support Intake Department with job seeker orientation, intake, initial assessment and identification of supportive service need for individuals interested in Adult and Dislocated Worker services, as needed.
- Maintain an up-to-date knowledge of internal work instructions and process descriptions.
- Maintain professional dress.
- Reports to WIOA Services Manager
- Perform all other duties as assigned by management and Executive Director of ULA.