Position:           Talent Developer

Status:              Full-time, bargaining member of OPEIU Local 17

Salary:             $36,000 to $39,000

Division:          OhioMeansJobs|Cleveland-Cuyahoga County

Location:         1910 Carnegie Ave. Cleveland, Ohio 44115




  • Strong interpersonal, communication and people skills to be able to nurture relationships with prospective candidates
  • Ability to apply interviewing skills, active listening, open-and-closed-ended questions, supportive responses, giving options, summarizing, identify areas for self-improvement and identify need for education and training
  • Ability to maintain electronic customer records which includes safekeeping of Personally Identifying Information, protected/confidential information, documents and accurate transference of information into multiple systems and forms
  • Critical thinking skill to be able to make ethical decisions and recommendations
  • A bachelor’s degree is strongly preferred. An associate’s degree with two years’ experience in the field of vocational counseling/job placement will be considered
  • Proficient use of Microsoft Office tools; Outlook, Word and Excel primarily
  • Ability and interest to build proficiency in using software programs unique to our services; Ohio Workforce Case Management System, OhioMeansJobs.com, PC Recruiter, Callfire and Constant Contact
  • Possess a minimum typing speed of 35 WPM
  • Knowledge of current occupational and economic trends relating to employment in the Greater Cleveland area, a working knowledge of the geographic area/region
  • Possess a thorough knowledge of the Workforce Investment Opportunity Act and related regulations, policy and guidance for the Adult and Dislocated Worker program (Federal, State and Local)



  • Verify Eligibility determination for Adult and Dislocated Worker services supported with document collection, application review and assessment
  • Assessment of customers current experience, skill, education to determine marketability to hiring employers and/or referral to a Training Specialist for occupational skills training interest
  • Recommend and provide referrals to other community supports and services whenever appropriate
  • Develop a professional skills based resume and guide job seekers through application and interview processes
  • Maintain thorough knowledge of new and active job opportunities to evaluate and represent candidate qualifications to Recruiters
  • Advocacy and skills marketing of job seekers to both established and new employers, whether or not there is a listed opening for employment
  • Sourcing of probably eligible adults and dislocated workers using ohiomeansjobs.com and other professional development or social media outlets
  • Determination to follow-up and learn from hiring managers for referred candidates
  • Identify and request Supportive Services for customers in need of barrier removal.
  • Enter and/or maintain the customer’s electronic file and OWCMS record to include case noting, assessment information, enrolling/closing services through recommendation for placement follow-up or exit.
  • Maintain safekeeping of Personally Identifying Information, protected/confidential information, documents and accurate transference of information into multiple systems and forms
  • Update and make referrals to employer job order pipeline of candidacy in PCRecruiter
  • Complete bi-weekly customer service calls to caseload.
  • Support Intake Department with job seeker orientation, intake, initial assessment and identification of supportive service need for individuals interested in Adult and Dislocated Worker services, as needed.
  • Maintain an up-to-date knowledge of internal work instructions and process descriptions.
  • Maintain professional dress.
  • Reports to WIOA Services Manager
  • Perform all other duties as assigned by management and Executive Director of ULA.